How to Manage Real-Time Availability and Capacity for Your Experiences on Zuru

Zuru tracks availability and capacity automatically as bookings come in. When a customer books a spot, it is immediately reflected across the Zuru Marketplace, your Operator Page, and your operator dashboard. You do not need to manually update anything after each booking.

How Capacity Works

Every Activity and Tour you create has a capacity limit you set yourself. For Activities, this is the maximum number of guests per time slot. For Tours, it is the maximum number of guests per departure date. Once a slot or departure reaches its limit, it shows as unavailable to new customers automatically.

Updating Capacity

If you need to change the capacity for a slot, open the experience in your dashboard and update the number. The change takes effect immediately. This is useful if your group size changes or you want to open up more spots for a specific date.

Blocking Out Dates

If you need to make yourself unavailable for a specific date, whether for maintenance, a private booking, or a day off, you can block that date directly from your availability calendar in the dashboard. Blocked dates will not appear as available to customers.

Handling Cancellations

When a booking is cancelled, the spot opens back up automatically. You do not need to manually add it back to your availability. Customers browsing the marketplace or your Operator Page will see the updated availability right away.

Keeping Your Calendar Accurate

The most important thing you can do to protect your availability is to keep your departure dates and time slots up to date in Zuru. If you run a seasonal tour that does not operate in winter, close off those months in your availability settings so customers do not try to book dates you cannot deliver. An accurate calendar builds trust and prevents situations where you have to cancel a confirmed booking.